Job Summary:

The Sr. Information Technology Program Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned portfolio of projects.

Duties/Responsibilities:

• Establishes and maintains processes for managing the IT demand queue working with the business to prioritize activities, tasks, and projects. Works as a business analyst to help project requestors to build project plans with budgets and return on investment.
• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. Creates project documentation including project charters, risk matrix, and stakeholder analysis.
• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
• Sets and tracks project milestones; manages and accounts for cross-project dependencies, risks, unforeseen delays, then realigns schedules and expectations as needed.
• Ensures governance of and adherence to impact analyses and change management process for changes and projects.
• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
• Documents and maintains key business processes in partnership with business process owners.
• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.

Required Skills/Abilities:

• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication and presentation skills.
• Thorough understanding of project management principles and planning.
• Thorough understanding of information technology procedures and practices.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.
• Ability to motivate groups of people to complete a project in a timely manner.
• Ability to work with technical teams and business user groups.
• Experience with project management platforms. SmartSheet desired.
• Experience with project management methodologies including waterfall and agile.
• Experience with creating and maintaining business process maps / flowcharts.
• Experience managing IT infrastructure, package implementations and software development projects.

Education and Experience:

• Bachelor’s degree in Computer or Information Systems-related field desired.
• PMP or similar project management certification desired.
• At least five years of related experience required. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.